12 May 2022
Allan Stobart Fuels select Fuelstar EPOD solution
Allan Stobart have been supplying householders,
farmers and businesses with heating oil for over three decades and pride
themselves in their outstanding customer service and keen prices. The
company is a proud member of the West Cumberland Farmers (WCF) group, one of
the largest independent fuel oil distributors in the UK.
WCF is an employee-owned business that operates in
niche retail and specialist distribution through a number of autonomous
businesses. Each is run independently meaning they can react to local market
conditions and competitive forces. All of the businesses are connected by
a common set of values and employee-owned status which delivers consistently
excellent customer service through high levels of employee engagement.
Stobart operates from its base near Carlisle and undertakes regular deliveries
with both large and small tankers as far as Lockerbie in the North, Brough
& Kirkby Stephen in the East, South to Tebay & the Northern Lakes and
much of the West Cumbrian Coast.
business has continued to grow and become more diversified, they were looking
to introduce a technology-based solution that would replace the ever-increasing
amount of paperwork. Efficient and effective operations are fundamental to
delivering a first-class service, so the company needed to significantly reduce
or completely eradicate paperwork which was both time-consuming and prone to
technology introduced to their operation needed to reorganise and improve
existing processes and enable the drivers and back office to communicate more
effectively. Touchstar solutions are specifically
designed for the oil distribution industry and Allan Stobart are confident Fuelstar
will streamline and improve their end-to-end delivery processes.
the challenge of reducing paperwork and streamlining processes, TouchStar will
be using their comprehensive API integration and working with the existing
CODAS back office system to integrate processes seamlessly. As a result, the
trucks and back-office systems will communicate with one other in real time,
providing a greater level of automation and reducing paperwork.
significant benefit will be the GPS technology which supports the truck routing
and scheduling team, giving them a live view of the fleet locations, progress
against plan and Load-On-Board. This enables a consistent and high level of
customer service and reduces unnecessary mileage for the drivers.