Customer service: The Fuelstar approach

Customer service: The Fuelstar approach

01 November 2023

At Fuelstar we pride ourselves on our customer service and we are very proud of the team that works most closely with you, our customer. One of the key aspects of our customer service approach is that we don’t believe in waiting for issues to arise, instead we always seek to be proactive. This means that at Fuelstar customer service starts as soon as the project does. This blog explores our general approach to customer service and why we believe the 'human touch' is still the most vital component.  Read More >>

CALOR IRELAND – Major Fuelstar system upgrade

CALOR IRELAND – Major Fuelstar system upgrade

13 September 2023

Calor Ireland are the leading supplier and distributor of Liquefied Petroleum Gas (LPG) in Ireland, allowing customers who are located off the natural gas grid use LPG gas for power in their homes and businesses. The company is expert in LPG procurement and commissioning, bulk gas storage, cylinder filling and storage, LPG transport and delivery, installation and maintenance. Following an internal review, Calor Ireland identified a requirement to replace the legacy ePOD system. As a leading-edge technology developer, Touchstar already had many years of investment in offering Android-based mobile computing solutions as the natural successor to the Windows-based systems. Read about the implementation.  Read More >>

Integrating fuel meter data into wider IT systems

Integrating fuel meter data into wider IT systems

29 August 2023

Integrating real-time fuel meter data into wider business systems can provide valuable insights and enable more informed decision-making in various areas of fuel distribution and management. This blog highlights some key benefits and considerations for integrating real-time fuel meter data. Read More >>

The Future of Downstream

The Future of Downstream

04 August 2023

There are three topics that are being discussed a lot in our industry right now. They are decarbonisation, collaboration and digitalisation. But what does this mean for us, and how can you get involved? Read more to find out.  Read More >>

How do IT solutions impact customer satisfaction?

How do IT solutions impact customer satisfaction?

07 June 2023

In recent years, customer satisfaction has become more crucial for success, and many fuel businesses are now choosing to track this key metric. While factors such as product quality and pricing still play a vital role, the efficiency of fuel logistics has gained significant importance in meeting customer expectations and therefore their satisfaction. In this blog, we will look at the ways in which gas and oil logistical solutions impact customer satisfaction. Read More >>

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