With almost four decades of experience, TouchStar is internationally recognised as the market leader in mobile applications for the fuel delivery market.
Developed in conjunction with some of the fuel industry giants, FuelStar facilitates a live connection between drivers, transport staff, accounts teams and customers. Sharing live data regarding vehicle position, on-board stock, delivery volumes and pricing enables, both better operational decision making and a reduction in administration.
FuelStar facilitates greater operational efficiencies and reduced costs. A typical flow of data through the FuelStar delivery process would be as follows:
Back Office Order Entry
With our highly flexible entry screens powered by a web based back office system we can cater for almost any fuel delivery scenario.
Heating Oil Distribution
Retail Bulk Fuel Delivery
LPG Bulk Distribution
Gas Cylinder Distribution
Once the jobs are entered on to the system they can be automatically allocated to vehicles in the most logical order, using our planning tool.
Using real time job information, clients are able to drag and drop the jobs on to the relevant vehicles. Once a manifest has been created it is then sent out to the delivery drivers remotely in the field. To further enhance the efficiency, the system displays the route on a digital map SAVING FUEL and TIME ON THE ROAD.
The driver logs on to the Android in-cab computer and the Fuelstar software is then able to accept driver ID and mileage. This enhances both the security and accuracy of the data returned from the system.
The system (optionally) prompts the driver to undertake his statutory vehicle checks prior to receiving the work schedule.
The checks are completed with a signed statement by the driver which includes a location, date and time stamp. Once verified, the vehicle safety sheet is available both in the transport office and locally on the device for roadside check purposes.
The system manages faults by exception, allowing for rapid identification and remedial action.
Daily Task List
On completion of the vehicle safety checks the driver is presented with an overview of the scheduled loading and delivery tasks for that shift. The system allows easy review of location and product requirements and the driver, or back office team, can plan route and line changes effectively as a result. Delivery comments by customer and specific order are presented automatically and trigger a read receipt message to the back office. This ensures that
key information is shared effectively and instantaneously.
The driver is required to fill the tank with the planned amount of fuel. Within FuelStar, the vehicle loading process is recorded by pot, location, contract and bill of laden number. The data is recorded on the ATEX in-cab computer which is approved for use in Zone 2 environments. This single-source combination of hardware and software is unique to Touchstar Technologies.
Upon completion of the vehicle loading process, the driver is then able to select the delivery and progress to the client site. At this stage an automated pre-delivery message can be sent, enhancing customer service levels. Vehicle navigation options facilitate the collection and population of the tank’s GPS coordinates.
Should the delivery not be possible then there are a number of non-delivery codes which can be recorded against the delivery and returned to the back office. In the event that this is a result of lack of access or health and safety issues, image capture is able to provide supporting evidence should the customer query this at a later date. Paper PODs can also be generated, if required.
For metered deliveries, once the vehicle is in position at the customer’s tank it is possible for the system to pre-set the meter to a prearranged quantity. Once the delivery has taken place, details of the quantity, temperature, location, date and time are automatically recorded.
The system provides weights and measures approved ticketing. The tickets can be printed from the existing printer or using a thermal printer that will allow logos, signatures and more flexible report printing options. Various reports are available for printing throughout the process, for example ‘Load Plan’ ‘Bill of Laden’ ‘Proof of Delivery’& ‘Vehicle Inspection Report’
Follow on Delivery
Should the customer require an additional remote delivery, FuelStar is able to consolidate the total deliveries on a single ticket.
Upon completion, the customer can view full details of the delivery with the opportunity to provide an invoice. The flexibility of the system means that it is possible to collect both payment and a digital signature at this juncture.
Product Allocation to Line and Pot
On returning to the truck the driver has the ability to manage the stock, including line changes. The driver will also be able to ensure that there is an up to date stock allocation per pot.
Fuelstar can also manage delivery of full loads within an unmetered environment, via gravity drop. Ullage information can be made automatically available. This avoids costly errors at the point of delivery.
All details transferred and collected throughout the day are continually transferred to the back office which means end of shift reconciliation and client invoicing can be handled automatically.
The business logic behind the process flow of the software as well as the screen designs and layout are all definable by customer. The core of the product grows as new customers and new technology continually add to the functionality of the software. This ensures that FuelStar customers are always able to access the most up to date technology in a cost efficient manner.