25 August 2020
fitness: Is your bulk logistics firm digitally fit?
What does it mean to
be ‘digitally fit’? For bulk logistics firms, digital fitness means embracing
the technologies that enable them to optimise their services and the ways in which
they deliver them. These technologies include the software and hardware that
support the planning, optimisation and delivery of bulk logistics operations.
Being digitally fit is
no longer just a ‘nice to have’ either. According to PWC, the lack of a digital
culture is the biggest challenge for transport and logistics companies right
now, especially when there’s so much that digitisation has the power to do for
the industry. Digital technology experts have identified transport and logistics as the industry in which data and analytics will be the most impactful over the next few years, over and above the automotive, industrial manufacturing and
chemicals sectors, for example.
Being digitally fit
may mean the difference between a bulk logistics operation that continues to
grow and increase its market share and one that starts to fall behind its
competitors. Let’s look at some of the most significant benefits digital
fitness can create for the bulk logistics industry.
Lower operational costs and higher productivity
fitness, and a digital infrastructure that ties together all aspects of bulk
logistics operation, not only saves money over time, but also helps a company boost
its productivity. Having surveyed over 2,000 industrial companies, PWC found
that on average, organisations expect digitisation to reduce operational costs by 3.6 percent per year, while
also increasing efficiency by 4.1 percent annually.
For bulk logistics
firms, achieving these kinds of benefits is made possible by letting clever
digital systems take the strain of otherwise time-consuming and admin-heavy
manual tasks, to allow for smarter use of human resources. These tasks include automated job scheduling, sensor-enabled on board stock monitoring and predictive vehicle maintenance, which results
in less vehicle downtime, for example.
Better customer relationships
The benefits of being
digitally fit often extend beyond an organisation’s own parameters, creating
added value and extra efficiency for its customers too. Digital communication
platforms, especially those based in cloud computing, can enable a more
collaborative way of working between bulk logistics companies and the
businesses they serve.
Customer portals are a
good example of this. Negating the need to contact a logistics provider for
delivery updates, customers can access all the key information they need about
their orders and deliveries in real time, in a dedicated digital space. They can
track live drops as they happen and look back over previous PODs. The customer
receives instant and personalised customer service and the bulk logistics firm
wins back precious admin time that could otherwise be spent handling queries.
Data-driven decision making
A digitally fit
organisation is one that has measures in place to gain insight from its own
data, such as KPI information, operational expenses and job progress. This
ability to collect and draw on operational data is something most organisations
recognise as important; in fact, PWC’s industrial businesses survey found that over
two-thirds of respondents named in-house data analytics technology and skill
levels as the single biggest improvement route to boost data analytics
The right digital
management system can give a bulk logistics firm access to data reporting
without the need for expensive investment in data analytics skills. All key
information can be visualised simply in clear and impactful dashboard reports,
so that fleet managers can glean the data they need at a glance and put it to
use to make operational improvements without any number crunching required.
If your bulk logistics
operation lacks digital fitness in areas like these, we can help. Talk to our team today about what our software and hardware
solutions could help your business achieve.